Shipping policy

Shipping Policy

Australia & International Shipping

SUS-SPEC AERO currently ships Australia-wide and to selected international countries.

All orders are processed and dispatched within 3 business days after payment has been received. Once your order has been shipped, a tracking number will be provided so you can monitor your delivery.

Please note that processing times exclude weekends and public holidays.

Delivery times may vary depending on your location, courier availability, and peak periods. Remote or regional areas may experience longer delivery times.

International Orders

International delivery timeframes vary depending on the destination country and courier service.

Please note:

  • Customers are responsible for any customs duties, taxes, or import fees charged by their country.
  • SUS-SPEC AERO is not responsible for delays caused by customs clearance.
  • If an international shipment is refused or returned due to unpaid customs fees, the original shipping cost will not be refunded.

Large or Oversized Items

Some items may be classified as large or oversized depending on their size and packaging requirements. In certain cases, additional shipping charges may apply. If this occurs, we will contact you before dispatching your order.

Delivery Responsibility

Please ensure that the shipping address provided at checkout is correct. SUS-SPEC AERO is not responsible for delays or delivery issues caused by incorrect address details.

Once an item has been shipped and is in the possession of the courier, delivery times are outside of our control. However, we will assist where possible if any shipping issues arise.

Damaged or Lost Shipments

If your order arrives damaged, please contact us within 48 hours of delivery and provide clear photos of:

  • The damaged item
  • The packaging
  • The shipping label

This allows us to lodge a claim with the courier and resolve the issue as quickly as possible.

If your parcel is lost in transit, please contact us so we can investigate with the courier.

Shipping Delays

While we aim to deliver orders within the estimated timeframes, delays may occur due to:

  • Courier delays
  • Weather conditions
  • Public holidays
  • High demand periods
  • Customs processing (international orders)

SUS-SPEC AERO is not liable for delays caused by courier services, customs clearance, or events outside of our control.